1. Introduction
Pixel Cleaners LLP (“Pixel Cleaners,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you use our cleaning services or visit our website at pixelcleaners.com.
Business Name: Pixel Cleaners LLP
Address: 2979 Wickham Dr, Coquitlam, BC V3C 4N5, Canada
Service Area: Metro Vancouver and Lower Mainland, British Columbia
2. Information We Collect
Information You Provide to Us
When you book our cleaning services, we collect information necessary to provide and fulfill your service request, including:
- Your name
- Contact information (email address, phone number)
- Service address and property access details
- Billing information for payment processing
- Service preferences, special requests, or specific cleaning instructions
- Communications you send to us
Photos Taken During Service
For quality assurance purposes, we may take before and after photos of the areas we clean. These photos help us maintain service standards and train our staff. You may opt out of photo documentation at any time by informing us before your scheduled service.
Photo Retention and Deletion: All service photos are automatically deleted 30 days after your cleaning appointment, unless you provide explicit written permission for us to retain them for a longer period. This ensures your privacy while allowing us adequate time for quality review and any potential service issues.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information through standard web technologies, including:
- Your IP address
- Browser type and version
- Device type and operating system
- Pages you visit and how you interact with our website
- Date and time of your visit
- Referring website or source that directed you to our site
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver the cleaning services you request
- To schedule and confirm your service appointments
- To process payments and send invoices
- To communicate with you about your service, including confirmations, reminders, and follow-ups
- To respond to your questions, requests, and customer service inquiries
- To maintain quality standards through review of service photos (deleted after 30 days)
- To train and improve our cleaning staff’s performance
- To improve our website, services, and customer experience
- To send you service-related updates or information you’ve requested
- To comply with legal obligations and protect our legal rights
We do not use your personal information for purposes beyond those described above without your consent.
4. How We Share Your Information
We respect your privacy and do not sell, rent, or trade your personal information. We only share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business. These providers only have access to information necessary to perform their specific functions and are contractually obligated to protect your information. Our service providers include:
- Payment Processors: We use Stripe to process credit card payments securely. Stripe maintains PCI-DSS compliance and handles payment data according to industry security standards.
- Communication Tools: We may use email and messaging services to communicate with you about your bookings and services.
Legal Requirements
We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process, or to protect the rights, property, and safety of Pixel Cleaners, our customers, or others.
Business Transfers
In the event that Pixel Cleaners is involved in a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent
We may share your information with third parties when you have given us explicit permission to do so.
5. Photo Privacy and Retention
How We Use Photos
Photos taken during cleaning services are used exclusively for:
- Internal quality assurance and service verification
- Staff training and performance improvement
- Resolving service disputes or addressing customer concerns
Photo Storage and Security
All photos are stored securely with access restricted to authorized personnel only. Photos are never:
- Shared publicly or posted on social media
- Sold or provided to third parties
- Used for marketing or advertising without your explicit written consent
Automatic Deletion Policy
To protect your privacy, all service photos are automatically and permanently deleted 30 days after your cleaning appointment. This 30-day period allows us sufficient time to:
- Review service quality
- Address any customer concerns or disputes
- Provide staff feedback and training
If you provide explicit written permission, we may retain photos beyond 30 days for specific purposes you authorize. You may revoke this permission at any time by contacting us.
Opting Out of Photos
You may opt out of photo documentation at any time by informing us before your scheduled service. Opting out will not affect the quality or availability of our cleaning services.
6. Payment Information Security
We accept payment via pre-authorized credit card (processed through Stripe) and e-transfer. We prioritize the security of your payment information:
- Credit card information is processed and stored by Stripe, a PCI-DSS compliant payment processor. We never store your full credit card details on our systems.
- For e-transfer payments, we only receive payment confirmation through your financial institution’s secure system.
- All payment transactions are encrypted and protected using industry-standard security protocols.
7. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Secure storage systems with restricted access
- Regular security assessments and updates
- Employee training on data privacy and security practices
- Encryption of sensitive data during transmission
- Access controls limiting data access to authorized personnel only
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law:
- Booking and Service Records: Retained for 7 years for accounting, tax, and legal compliance purposes as required by Canadian law.
- Payment Records: Retained for 7 years as required for financial and tax reporting.
- Service Photos: Automatically deleted 30 days after service completion (unless you provide written permission to retain longer).
- Communication Records: Retained for customer service purposes and deleted when no longer necessary.
- Website Usage Data: Retained for analytical purposes and deleted in accordance with standard data retention practices.
When information is no longer needed, we securely delete or anonymize it.
9. Your Privacy Rights
You have important rights regarding your personal information. Depending on your location and applicable privacy laws, these rights may include:
Access and Correction
You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or incomplete information.
Deletion
You may request deletion of your personal information, subject to legal retention requirements (such as accounting and tax records that must be retained for 7 years).
Opt-Out Rights
You may opt out of:
- Photo documentation during cleaning services
- Marketing communications (we only send service-related communications unless you’ve opted in to marketing)
- Certain data collection practices where legally permitted
Data Portability
You may request a copy of your personal information in a commonly used, machine-readable format.
Withdraw Consent
Where we process your information based on consent, you may withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.
10. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage information. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality and user experience
You can control cookie preferences through your browser settings. Please note that disabling cookies may limit certain features of our website. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
11. Third-Party Websites
Our website may contain links to third-party websites, such as our payment processor or social media platforms. This Privacy Policy applies only to Pixel Cleaners. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
12. Children’s Privacy
Our services are intended for adults and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a child without proper parental consent, we will take steps to delete that information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:
- Update the “Effective Date” at the top of this policy
- Post the revised policy on our website
- Notify you of material changes via email or prominent notice on our website when appropriate
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Pixel Cleaners LLP
2979 Wickham Dr
Coquitlam, BC V3C 4N5
Canada
Website: pixelcleaners.com
We will respond to your inquiries within a reasonable timeframe and work to address your concerns promptly.
This Privacy Policy is designed to comply with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).